Case Study 02

AI Avatar Enhances Multilingual Dive & Safety Briefings for Emperor Divers

‍

Client: Emperor Divers
Industry: Tourism and Diving

‍

Challenge

Emperor Divers, a leading diving tour company, struggled to deliver consistent and high-quality dive briefings to a diverse clientele speaking multiple languages. With over 520 changeovers and 12,000 clients annually across the Maldives, Egypt, and Indonesia, ensuring all divers understood safety protocols, dive site details, and environmental guidelines was a significant challenge. Each 20-minute briefing often needed to be repeated up to four times per changeover, straining staff resources and increasing the potential for misunderstandings.

‍

Solution

To address this issue, Emperor Divers implemented an AI Avatar capable of delivering multilingual dive briefings tailored to guest preferences. This innovative solution provided:

• High-Quality Briefings: Clear and engaging dive briefings in 20 languages.
• Comprehensive Content: Detailed dive knowledge, site-specific information, safety instructions, and environmental education

.

Results

The AI Avatar revolutionized Emperor Divers' briefing process, leading to several significant improvements:

• Enhanced Understanding: Improved guest comprehension and compliance with safety protocols, resulting in a reduction in dive-related incidents.
• Operational Efficiency: Alleviated the strain on staff during turnaround days, allowing them to focus on enhancing customer satisfaction and improving staff retention.

‍

‍Client Testimonial

"On boat changeover days, time is of the essence, and customer experience and safety are our priorities. Using the AI Avatar as recommended by Applied Insights AI, we can now free up staff to ensure customer needs are better attended to while improving our safety briefings by having them consistent and available fluently in 20 languages. We are delighted by the ability to quickly embed this AI technology in our business. With over 520 changeovers and 12,000 clients per year, the AI Avatar saves us significant time and reduces misunderstandings."
— Andy Telford, Director

‍

By leveraging Applied Insights AI, Emperor Divers not only improved operational efficiency but also set a new standard in the diving industry for multilingual communication and guest satisfaction.

• Minimal Training Required: The implementation was swift, with little training needed for staff and no disruption to current systems.
• Positive Reception: Staff welcomed the AI solution, which eased the daily pressures of changeovers.

‍

ROI: Achieved in less than 3 months
Business Benefits: Enhanced safety performance, improved customer satisfaction, and increased staff satisfaction.

‍

‍